Department of Insurance Illinois
The Department of Insurance Illinois Contact information Division of Insurance Offices.
1. Consumers Call Toll-Free (Within Illinois):
a. Health Insurance and HMO Inquiries
Office of Consumer Health Insurance
877/527-9431 (Toll-Free)
b. Medicare Beneficiaries & Caregivers Inquiries
Senior Health Insurance Program (SHIP)
800/548-9034 (Toll-Free)
c. All Other Consumer & Healthcare Provider Inquiries
Consumer Assistance Hotline
866/445-5364 (Toll-Free)
2. Office Locations:
a. Springfield office
320 W. Washington Street
Springfield, IL 62767-0001
MAIN: 217/782-4515
FAX: 217/782-5020 (Main)
FAX: 217/558-2083 (Consumer Complaints)
TDD: 217/524-4872
b. Chicago office
James R. Thompson Center
100 W. Randolph St., Suite 9-301
Chicago, IL 60601-3395
MAIN: 312/814-2420
FAX: 312/814-5416
TDD: 312/814-2603
3. Other Phone Numbers
Public Pension
800/207-6958
4. E-Mail Addresses:
a. Insurance
Director@ins.state.il.us
Consumer/Provider questions, complaints, claims, premiums, general information
b. Licensing
Licensing@ins.state.il.us
Producer, education, and other licenses, license lookup
c. SHIP
FPR.SHIP@illinois.gov
Senior Health Insurance Program (SHIP)
d. Public Pension
idoi_pension@ins.state.il.us
Police, Firefighters, IMRF
e. Web
FPR.Webmaster@illinois.gov
Website problems only
